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Terms & Conditions

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How do we get things organised?

You contact me by ‘phone or e-mail. We arrange the best way to see the item needing repair (post or personal visit). As there may be more damage than is immediately obvious there are no ‘on the spot assessments’.  An itemised receipt for the number of pieces and level of restoration required is given.  All items are checked thoroughly in my studio and a full itemised quotation is provided along with an agreement form to be sent back to me before work is commenced.  If you decide at this stage not to go ahead, the item will be returned in the same condition as it was handed to me.

 

How long will it take?

It is impossible to say, it depends on the nature and complexity of the repair which usually has to be done in stages. What might appear simple could take weeks, often months. Every item I receive takes a different length of time for completion. I work on items strictly in the sequence that an order is confirmed. The nature of the process means I can have several items in hand at once, each one at a different stage but receiving the same care and attention, no matter how long the restoration will take.


Consequently I cannot promise to complete repair work by a given date but I believe you will find it worth the wait.
 

How much will it cost:

After careful assessment of the item and dependent on the level of restoration required, prices are quoted according to each job. Most quotations are free* and there is no obligation for repair work to be carried out until a price is agreed.

 

A deposit may be required before work is commenced.

 

*One example is that a shattered item may take a lot of work before an assessment can be made for repair price, so a charge is likely to be made. However, if you decide to proceed with the restoration this initial assessment charge would be deducted from the final price.

Kate Smith Ceramic Restorer
Tel: 0793 634 3854   Email: crackedpots@hotmail.co.uk

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